In an earlier post I covered how to use the Nokia Software Recovery Tool to either restore your Lumia with the WP8.1 Preview for Developers to the factory image, or better yet have Windows Phone 8.1 Update and Cyan be applied automatically. There was a downside though, which is that it didn’t maintain your data In my last post I covered backing the phone up, today I will cover restoring the phone. Let’s run through this from a phone running WP8.1 that has been reset so you can see all of the steps.
Yes, this form of English will do nicely.
Let’s start? Let’s shall!
Of course I probably should take a look at what I’m accepting, but reading something long on a small screen isn’t going to happen…
In order to continue I have to provide the details that are needed for a WiFi connection, as I don’t have a SIM card in this test phone.
Due to the frequency with which I reset phones, any assistance that a caching solution provides makes my life a bit easier.
WiFi Sense is an interesting beast you should take a look into, but read up on it before you choose whether to use it or not.
It’s up to you whether you want to go with the recommended or custom settings, just make sure you are aware of the implications either way.
Yes, that’s where and when I am.
At this stage, you want to sign in with the Microsoft account that you had backed up with previously.
Provide your Microsoft account and password to continue.
You can see that the phone is now online and looking for backups.
And here’s a screen you should see a simplified version of, making it easier for you to choose the right phone. You can see here that the Nokia model names not matching the brand names can make things a little bit tricky!
We are quickly flicked back to the Restoring screen, but we aren’t quite ready to restore yet, thanks to multi-factor authentication.
We need to supply the appropriate details that we supplied in our Microsoft account to continue, in this case an email address.
And in this case I need to check email or a browser on another device to get my Code.
Now we are back at the Restoring screen again, but this time it’s serious!
As the settings start being restored we see the screen change back to black to match my backed up settings.
This can take a while depending on how much you had installed and backed up and the speed of your connection, but in my case it took around 10 minutes to restore.
Email accounts are restored, but not the passwords, so we need to enter those again.
The next advises that WiFi is required for the apps and games to be restored due to the potential cost over your mobile connection.
I am prompted for a password to be created due to corporate policy on my Office 365 account.
Choose a password!
I am a fan of opting in, with long term hopes that it improves products I’m using.
Now we can see that I have a bunch of queued up apps that want to be reinstalled, and some of them are demanding attention, but thtere’s also a toast message that I captured at the top of the image.
If I swipe down to go to the message center I can that notification and tap on it.
This isn’t Kansas, Toto. And my Kansas, I mean Windows Phone 8. And by Toto, I don’t mean the band that had the hit Africa.
Time to enter my Outlook sign in details.
I’m prompted for an update, but this is just a small one, it adds language support, I assume for Australia, but who knows?
After a restart I’m back at the sign in screen, and you can see that my SMS notifications are letting me know the phone has synchronised my previous messages.
The phone can now speak Australian! That doesn’t mean it always sounds drunk, just sometimes.
Now, let’s go back to what I we were about to do before we were rudely interrupted by that Australian update.
As we go into the Store, we can see that there are 59 apps that are ready to install.
I’m still seeing Attention required. Tap here. And when I do, I see this unexpected, but not shocking blocker.
I’ve got too many phones associated with my Microsoft account, so let’s clear one out.
To remove a phone from your Microsoft account, go to www.windowsphone.com and sign in.
Okay, there’s the problem, I do indeed have 5 different phones associated to my account, and one of the flaws in the site is that it doesn’t exactly make it easy to figure out which phone is which.
Today’s purge victim will be a Lumia 720, so I can remove the phone via the Account settings page.
Of course it’s a nice safety net that it verifies the removal of the phone.
Once removal is complete, it moves on to the next phone, and you can see the number of phones has dropped to four.
Now I can go back to the store and allow the applications to restore.
If you are really bored, you can watch the apps restore, and you will see which apps restore settings as well as the app. This can take a while, especially if you have installed plenty of larger apps, in my case the reinstallation of games blows this time right out.
Gradually you will see your phone looking much more like what you had previously, including the Start screen layout as well as your apps. There will still be some things you need to setup up again or confirm, but overall it shouldn’t be too time consuming. The exception to this is games, they don’t seem to want to restore where you are at, so be careful if you’ve invested time in a game and don’t want to have to work your way back through it.^ Scroll to Top
In the last post I covered using the Nokia Software Recovery Tool which allows you to restore your phone to a base Nokia image if you had joined the Preview for Developers program and gained early access to Windows Phone 8.1. One of the key points I mentioned was that it was a complete reset of your phone, meaning that you would lose your data and settings. Today I’ll cover what you should be doing, even when there aren’t imminent upgrades, to ensure that you can always go back to a good base.
I’ll start with the top option – “backup – save stuff to the cloud”. Yes, take a look, that’s the actual wording, not mine!
Once in here we have three settings, which we will take a look at in order.
We can choose to backup settings for browser favourites, Start screen layout, passwords and more, and then there is also the ability to backup settings for applications that support that capability.
Below those options we have the option to do a manual backup, which you want to do before applying a software update, just to be sure.
The final choice from the apps and setting screen takes us to manage backups, where you can delete the backups if you want.
Once we go back to the backup screen and choose the next option, we have the ability to have text messages backed up, which of course means we can also restore them!
When it comes to photos and videos, I strongly recommend that you choose best quality, but be aware that this option only synchronises over WiFi. If you are on a wireless network regularly, or if you manually copy pictures and videos to your PC over USB, then they will get copied to OneDrive regularly. However, be aware that the longer you go without WiFi or copying, the more precious images you could potentially lose should you and a working phone part ways. If you are using something like a Lumia 1020, Lumia 930 or Lumia 1520 which have high megapixel cameras, the file sizes here are larger than with the lower resolution images taken by the other cameras.
If we go back to settings, and move down to sync my settings, you will see where we can start leveraging more of the OneDrive capabilities.
Here you can see that you can choose exactly what gets synced across different Microsoft devices. This means that if you are using Windows 8 or later on your PC or tablet, these settings can synchronise to these devices as well, really adding value to the whole Microsoft account and OneDrive combination.
As the final piece to wrap up today’s post, I just want to highlight one of the welcome changes to re-install apps that you have installed previously. Swipe up while in the Store, and you will see my apps. Tap on that…
And you are presented with a list of all the apps you have installed via that Microsoft account. For those who have been using Windows phone for a while, you may find that the list is rather extensive. You can multi-select by checking the box alongside the app image, making reinstallation of old favourites very easy.
In the next post I’ll cover restoring, as a few things have changed over time with Windows Phone, but thankfully these are changes for the better.^ Scroll to Top
This post started off quite differently from what it has ended up as, thanks to some changes that were occurring behind the scenes part way through writing and capturing screenshots. The original goal of the post was to show how you could easily use the Nokia Software Recovery Tool to reset your Lumia back to the Windows Phone 8 base image for those of you running the Developer Preview (DP) to get Cyan on their faster. The available images include the customised images for various mobile operators around the world, not just the non-branded releases.
It was a multistep process – use the tool to restore, lose everything, and then update to the 8.1 Update with Cyan, and then restore. Notice that I said “lose everything” – of course this doesn’t happen if you have backed everything up, but more on that later. Now some of the phones are already receiving the 8.1/Cyan combo directly through the tool, making life a bit simpler.
I had already used this tool to reset a 520, 620, 720, 920, 925, 1040 and 1520, but it was only when my wife allowed me access to her 1320 (Australian) that I immediately noticed that I wasn’t changing build numbers within the Nokia tool. As I went back through the tool I noticed that some had been updated directly to 8.1 with Cyan, which I completely overlooked, and the way I was able to verify this was by connecting the phones up again and seeing if any new packages were downloaded. The Lumia 925 (Australian) was the first success story, as displayed in the image below.
The next phone I was able to get an updated image for was the Lumia 1020 (Australian), and the Nokia tool showed this was the case straight away as the version numbers of my manually updated 1020 matched what the recovery tool downloaded and installed.
If we take a look in the RM-875 aka Lumia 909 aka Lumia 1020, we can see the updated image alongside the previous image
Next I tried the Lumia 1520 (Latin America), and was again rewarded with a new download that included WP 8.1 Update and Cyan.
So what phones in my collection didn’t succeed getting WP8.1 and Cyan installed directly with this tool? A Lumia 720 (LATAM), Lumia 920 (Telstra) and Lumia 530 (Telstra), but considering that these aren’t showing as updateable to Cyan yet on the Nokia update pages, it isn’t a surprise that they weren’t getting updated images through this tool yet. I’ll keep an eye on the Nokia pages before I try again, unless I’m incredibly bored.
Where would you use this tool rather than doing updates over WiFi? The main reason I use it so that I’ve got a locally cached copy of the image to apply, which can save a bit of time when you’ve got a handful of phones to reset regularly. For IT departments this is a great way to do updates for multiple users, as the images won’t be causing network traffic as the updates are downloaded. Take a look at the variability I encountered in download speeds with different phone updates.
Now, earlier I mentioned that it’s important to note that you need to back up the appropriate files and settings before you run this tool with your phone attached, so I will cover some details of that in my next post.^ Scroll to Top
In the first part of this series I discussed some of the ways you can start customising Windows 8.1 to suit your personal needs, including making the Start Screen more relevant and booting straight to the desktop. Other interface enhancements that have been introduced with previous versions of Windows have also moved into the Windows 8 family of products, including Jump Lists and Snap. If you are a Windows 7 user, you have probably already used Jump Lists, which allows you to easily access the most frequently used documents from the Task Bar, rather than opening the application and then trying to locate the document. You can also still take advantage of previewing opening applications from the Task Bar as well.
If you frequently have multiple applications open at the same time and are always resizing them, Snap makes it easy to split the screen down the middle. This allows the comparison of different versions of documents, ease of cutting and pasting between different apps, as well as having applications that provide real time data open without interfering with other applications you are running. With the Windows 8.1 Update you can also now use Snap on the desktop, but also have a modern application open alongside it. This is perfect for situations where you may have a modern application that you need open, and don’t want to switch away from the desktop.
While on the topic of switching, you can still use keyboard shortcuts such as Alt-Tab while on the desktop, as well as many other of the keyboard shortcuts you have relied upon for a long time. Your keyboard shortcuts within your favourite applications still work, drastically reducing some of the learning requirements people think they will encounter. You can now also minimise and close modern applications more easily, by clicking on close and minimise items in the top right hand side of the apps.
The final hint for this post is for those of you who have been using some form of search on your previous version of Windows to find and launch the applications you need. Windows 8.1 makes this easy by exposing search directly from the Start Screen. In the previous post I mentioned that there was a Search icon alongside the Power icon, but left it there, but if you click on it and start typing, the results that match your typing will show up. A timesaving tip is that you don’t even need to get to the Search icon to start searching, you can just start typing while you are on the Start Screen!
The two articles in this series have been a whirlwind tour of some of the ways you can work in Windows 8.1, and once you start using it you will find many more that will make your time on your PC easier regardless of whether you are using a mouse and keyboard or using a touch enabled device.
This content has been created in partnership with Microsoft Australia
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Okay, maybe fun isn’t quite the right word, but sometimes that’s really the only way to explain the attraction to dig a little deeper. After the last post where I covered how to take advantage of some of the lesser documented product IDs that work with Office Click To Run, it’s time to see how including a product ID versus ExcludeApp affect what gets deployed. Let’s start with the Lync client, because the one I had to work with most recently from a standalone deployment perspective.
Based on what I covered in the last post, we can approach the Lync deployment from two angles with C2R – we can deploy Lync retail versus deploying Office 365 Pro Plus and excluding everything but Lync. While on the surface that may seem to be suggesting the same process is taking place, that really isn’t the case at all. First of all, if we think about it from what is actually getting deployed, one of the versions of Lync will identify itself as Lync in Programs And Features, while the other identifies itself as standalone Lync. This makes sense, but let’s take a look anyway…
I’ll come back to discuss some of the longer term implications of one approach versus the other, but first let’s see what the properties are from within the Lync client. What you will notice is that the Lync install from Office 365 ProPlus calls this out on the second line – so there really shouldn’t be any confusion about which one you are working with.
What differences are there between the two installs? Well, it’s pretty much what you would expect, the Lync only Office 365 ProPlus installation is larger than LyncRetail. The majority of the consumed space is in the DCF folder which contains the necessary bits for the Database File Compare tool.
What about adding additional applications in? I deliberately started with Lync because it, shall we say, doesn’t exactly conform to the backstage view that the Office desktop applications have been moving towards with Office 2007. Granted, Lync is a very different type of client to the other desktop applications, so I’m not going to be to harsh on them about this. Now let’s add Word to both of these virtual machines.
All we need to do is replace LyncRetail with WordRetail inside of a configuration xml file for the standalone installer, and we need to remove Word as an Excluded App ID in the Office 365 ProPlus configuration xml file.
While it’s easy to install Word alongside Lync, you can’t use your Office 365 credentials to activate it. Those who have tried to use their P plan credentials to activate Office 365 Pro Plus would have seen a similar problem.
The Office 365 ProPlus install acts as expected – I can activate it with my Office 365 E3 credentials, and it’s easy to see that it’s part of the overall suite, despite Lync being the only other installed application.
What’s the takeaway of all of this? Be careful when you are deploying via Click 2 Run to ensure that you are deploying the right version of the required application. If you aren’t sure what the user will need and want to pre-install the single image, use the Office OPK that I mentioned in the previous post on this topic. If you do know that the user is going to be using Office 365 Pro Plus, you can either install the whole suite, or exclude the non-required apps. You can see from the above screenshot that adding in new applications is easily done, and it’s a pretty quick process to do it.
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With each new release with Microsoft Windows, there are always a large number of new features and capabilities, but sometimes these can get can get washed out amongst the noise that usually surrounds some of the other changes. This has definitely been the case since Windows 8 was released, much of the focus has been on the changes to the interface, rather than focusing on some of the benefits these and other changes bring to users of earlier versions of Windows. With the recent release of the Windows 8.1 Update, there’s plenty to offer both Windows 8 users, as well as those who are looking at moving from earlier versions of Windows.
Let’s start with some of the undercover changes that aren’t quite as obvious. There have been huge improvements in the basics such as startup performance and security, in many ways the latest releases have taken what was good with Windows 7 and made them great. While some of these under the hood changes aren’t the glamour features that jump out straight away, over time they are the ones that you start to appreciate the most and come to depend upon day after day.
A great example of this is the ability to associate your Windows sign in with your Microsoft Account. What’s a Microsoft account? You may have known it previously as your Hotmail account, your LiveID, or for those of you who have been doing this for a while, you may know it as your Microsoft Passport account. By enabling this association between accounts, you can start to backup and synchronise a large number of settings across multiple Windows PCs including your Internet Explorer favourites, background, Start Screen layout, apps that you’ve installed, web passwords and much more.
Many of the new features that are included with Windows 8.1 Update are for both the business user but can also be used by consumers, it’s common for many to use the same device for business and pleasure. If you do have a Windows tablet or a laptop with touch, you will quickly learn to appreciate how useful pinching and zooming can be in Internet Explorer. This works in the same way as we are accustomed to from our smartphones, so you shouldn’t have too much trouble taking advantage of this capability. The modern version of OneNote which is available from the Windows Store is a great way to see how touch can enhance business applications that you have been using for quite a while.
What this means for us as users is that we can easily access our documents and settings if we use multiple Windows PCs, whether they be laptops, desktops or tablets, and have a much more tightly synchronised experience across them. It even makes the process of setting up a new PC much easier, as you can sign in with your Microsoft Account and choose to synchronise settings from your first sign in, saving you lots of time that would normally be spent making the PC behave the way that you want.
An area where there has been a great deal of attention focused on Windows 8 and the follow on releases is the change in the user interface, which really is the first major overhaul since Windows 95. This means that we do need to learn a few things that are new, but we all live in a world where we are working with many different interfaces across our phones and tablets. For the rest of this post I will focus on some of the user interface changes that have taken place, as well as how some of the interface elements you know and love have moved forward into Windows 8.1.
The biggest change overall is the introduction of the Start Screen as a replacement for the aging Start Menu, which has been designed to work better in a world where touch enabled devices are becoming the norm. This doesn’t mean that those of us using a keyboard and mouse have been left behind, as we have the ability to interact and change this experience by right mouse clicking, as well using drag and drop in ways which we have grown accustomed to. In many ways we can think of the Start Screen as a simplified launcher, and then rely on the enhanced search capabilities to find those applications we don’t use all that often.
For many people, their first experience with a Windows 8 based system was seeing the new Start Screen, which hadn’t been customised for their requirements. This can feel a bit overwhelming to begin with, as it is a major change to previous versions of Windows. However, once you start working with the interface, and discover the ease with which you can customise it to suit your needs. This is something you can change over time as different applications become higher and lower priorities, and ends up providing something much simpler than the Start Menu had become. If you take a look at the top right hand corner you will see that there is an easily accessible power icon, as well as the ability to search your PC as well.
Windows 8.1 Update includes doesn’t just include shortcuts to the inbuilt search capabilities, but it also provides an easier way of navigating to the power button shortcuts, easily available when you are using a keyboard and mouse. For those of you a bit more adventurous, right mouse clicking on the Start button will also bring up a shortcut with power options, as well as a few more options that are more suited to the more technical users.
It’s important to mention that you can choose to boot straight to the Windows desktop where you can pin your favourite time tested applications, as well as get easy access to modern apps when you need them. This blending of old and new means that we can leverage whichever app works best for what we need to get done, something which took huge leaps forward in the Windows 8.1 Update. This highlights one of the greatest strengths of Windows, which is the huge base of business and personal applications we have been relying on for years, and we don’t have to sacrifice these as we move forward.
Like any new experience, there is going to be an adjustment period to some of the things that have changed, but within a short while you should find that you have found a few new features that make your tasks easier, and will have customised Windows 8.1 to deliver the experience that you need. There are more changes that will help you to adjust to Windows 8.1,,and I will target those in part two of this series.
This content has been created in partnership with Microsoft Australia^ Scroll to Top
One of the documented differences with the included version of the desktop application in Office 365 Small Business Premium versus Office 365 Pro Plus is that you don’t have the same ability to download once and distribute to many clients, and by many, let’s say 25 users, because that’s the maximum on the P Plans. However, just because the documentation says something, doesn’t mean that we can’t do a bit of digging behind the scenes and see what can be discovered, exposed and exploited. In today’s post I’ll cover how you can do a single download of the Office 365 desktop applications and use your deployment method of choice to get the bits to the clients, such as Active Directory application deployment. For now it’s important to take note that the version of Office that we are installing here is not Office 365 Pro Plus, it is Office 365 Small Business Premium, and you will see this confirmed later in the post.
No? Are you sure? I’m not convinced… let’s take a look at what client push deployment means, according to the Office team.
That paints a pretty gloomy picture, but it was when I started looking through the Microsoft Office Single Image v15.2 Service Pack 1 OPK that I saw something that piqued my interest. For those of you who aren’t familiar with this download it is for OEMs to do a preinstall of Office onto new PCs, usually during audit mode, before sysprep is run and the user receives a system ready to run OOBE – the Out Of Box Experience. The list of what can be activated from the single image installer is extensive – the OEM doesn’t know at the time what version of Office the customer is going to purchase, or even which one they may already be licensed for.
For those of us who have used the Office Deployment Tool will notice that that if we ignore the setup part of the file name, we can see 0365proplusretail, projectproretail, visioproretail and sdpretail, which match the product IDs that can be used within the configuration.xml tool.
So this raises the question, can those other product IDs, excluding setup, be used, and the answer is a resounding yes. Now that we have the product IDs, I was able to search for them and it uncovered this support article from Microsoft – Product IDs that are supported by the Office Deployment Tool for Click-to-Run. Let’s take a look at the relevant section…
You can see that this could lead to some confusion, as the information that is presented isn’t particularly clear. Is this deliberate or just a mistake? Who knows, but at least we’ve got a starting point to use the latest monthly download as the base, rather than the SP1 build of Office.
Before I found this information I encouraged the use of the Single Image master to at least get a base Office SP1 installation onto a PC that needed Office 365 Small Business Premium, because even with updates, it was still going to be less than 1.1GB of downloading from the Internet per PC, the question is how much would it actually save us? For the following examples I chose the Office 365 Professional Plus install, I’ll get to the Office 365 Small Business Premium installation shortly. So if we think of this as saving over 500MB of bandwidth per PC, this could make quite an impact on the deployment process for customers with very slow connections.
A couple of things to point out here – first of all the build number that is listed, 15.0.4569.1506 – is not a listed build in the support article Microsoft Office 2013 Click-To-Run Virtualization The second is that as of July there are around 475MB worth of updates required. This still means that we can use this as the base install source from a network location and still come out way ahead in terms of download requirements versus the 1.1GB that would be needed if installed directly from the Office 365 portal.
The difference with this build is that it is the officially recognised SP1 build for Office 365 Pro Plus – 15.0.4569.1507 – a minor number increment, but the download required to update it to the July build is only 447MB. In the larger scheme of things, a 30MB difference isn’t huge, but it is enough to make you wonder how much of a difference there is between these builds for people who choose not to update them for whatever reason.
Moving back to the topic at hand – deploying Office 365 Small Business Premium from a standard Office Deployment Toolkit download. The first I performed against a download from when the service pack shipped.
You can see here that the build number ends in 1507, highlighting that it is the recognised SP1 build, and that I have included the customised xml file in the screenshot so you can see where I placed the Product ID.
A couple of things to note with this screenshot – this is an installation from a different directory that was the July 2014 build. I’ve again included the customised XML file, as well as the command line that was used with the ODT to do the deployment. Despite the confusing and contradictory messaging from Microsoft, the Product ID works as expected, and it also opens up a couple of interesting possibilities which I will cover in the next article.
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This month I’m delivering the Best Of Both Worlds training for Microsoft’s OEM team, covering Windows Server and Office 365 integration opportunities.
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Intune – The Future Opportunity for Your Office 365 Managed Service
Speaker(s): Aileen Hannah, Mark O’Shea
Increasingly, businesses are looking to IT partners to “take the problem away.” The public cloud makes it so much easier for partners to do just that by offering comprehensive managed services without having to invest a fortune up front to build out the required infrastructure. If you’re already offering Office 365, come along and learn about the opportunities for using Windows Intune to manage customer PCs, devices, users and their apps efficiently and effectively.
Today I will be delivering the third in a series of Windows 8.1 focused webinars, with the focus of this one being managing Windows 8.1 through the traditional Windows Intune client as well as managing Windows 8.1 devices through MDM.
This session is partly acting as a warm up session for some of the things that will be covered in the Windows Intune session I will be delivering with Aileen Hannah from the Windows Intune team at WPC in a couple of weeks time.
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