Preparing for the MS-700 Managing Microsoft Teams Exam (November 2020 Update)

I’ve had to run a few Teams training courses over the last few months so I thought that publishing this would be a good idea to start pointing people on the training to, as well as those of you who stumble across it another way. Overall this isn’t a particularly difficult exam, but there are a few things you should think about as you prepare for the exam.

If you are already spending quite a bit of time in Teams administration, this is probably going to be a pretty easy exam for you. The things that are potentially more important for you to focus on are the Azure Active Directory related questions, including Access Reviews, group management for example, that may be the responsibility of an identity team in some organisations. Make sure you are focusing on the Teams features you aren’t using yet, as any of the policies and settings you are already exposed to should be straight forward in the exam.

If you are more of a Microsoft 365 generalist and understand the external collaboration requirements, as well as the integration with other Microsoft 365 services, the important things to focus include understanding settings versus policies, as well as making sure you understand the different calling components, including queues, call analytics etc

What about PowerShell? There are some PowerShell questions in this exam, but not enough to cause any real issues if you are admin center leaning rather than scripting, but you should probably make sure you are somewhat comfortable with things that can be scripted that can’t be performed in a portal.

For the latest updates to exam prep guides please check https://intunedin.net/exams

Plan and configure a Microsoft Teams environment (45-50%)

• Upgrade from Skype for Business to Microsoft Teams
  • choose an appropriate upgrade coexistence mode to meet specific requirements
    • Get started on your upgrade from Skype for Business to Microsoft Teams
    • Upgrade from a Skype for Business on-premises deployment to Teams 
    • About the upgrade framework
    • Understand Microsoft Teams and Skype for Business coexistence and interoperability 
    • Migration and interoperability guidance for organizations using Teams together with Skype for Business
  • plan and troubleshoot meeting migration
    • Using the Meeting Migration Service
  • configure Microsoft Teams upgrade notification and meeting app preferences
    • Set your coexistence and upgrade settings
    • Upgrade from Skype for Business Online to Teams
    • Upgrade from Skype for Business on premises to Teams
  • configure coexistence mode for the organization and per-user
    • Setting your coexistence and upgrade settings
    • Upgrade from Skype for Business Online to Teams
    • Upgrade from Skype for Business on premises to Teams
  • use Teams Advisor to assess and identify steps to roll out Microsoft Teams
    • Use Advisor for Teams to roll out Teams

• Plan and configure network settings for Microsoft Teams
  • plan for successful network deployment by using Network Planner
    • Prepare your organization’s network for Microsoft Teams
    • Use the Network Planner for Teams
    • Network Planner Walkthrough
  • calculate network bandwidth capacity for Microsoft Teams voice, video, meetings and Live Events
    • Prepare your organization’s network for Microsoft Teams
    • Use the Network Planner for Teams
    • Network Planner Walkthrough
  • assess network readiness by using the Network Testing Companion
    • Use the Network Testing Companion
  • configure network ports and protocols used by Microsoft Teams client application
    • Office 365 URL’s and IP Ranges (Teams)
  • configure media optimizations by using QoS
    • Implement QOS in Microsoft Teams
  • configure and manage network and locations including reporting labels, emergency addresses, and network topology
    • Add and update reporting labels
    • Add, change, or remove an emergency location for your organization

• Implement governance and lifecycle management for Microsoft Teams
  • create and manage Teams templates and template policies
    • Use team templates in the admin center
    • Get started with Teams Templates
    • Manage team template policies
  • set up policies for Microsoft 365 group creation
    • Plan for governance in Microsoft 365 Groups
    • Control who can create Microsoft 365 Groups
    • Manage who can create Microsoft 365 Groups
    • Dynamic membership rules for groups in Azure Active Directory
  • configure Microsoft 365 groups, expiration policy, and naming policy
    • Create classifications for Microsoft Groups in your organization
    • Microsoft 365 Groups Expiration Policy
    • Microsoft 365 Groups Naming Policy
  • archive, unarchive, restore, and delete a team
    • Archive or delete a team in Microsoft Teams
    • Restore a deleted Microsoft 365 Group
  • configure and manage Update policies
    • Teams feature management

• Configure and manage guest access
  • configure guest users for Microsoft Teams
    • Guest Access in Microsoft Teams
    • Microsoft Teams Guest Access Checklist
    • Authorize Guest access in Teams
    • Turn on or Turn off Guest Access in Teams
  • configure guest permissions for a team
    • Manage Guest Access in Microsoft Teams
    • Turn on or Turn off Guest Access in Teams
  • configure meeting and live events experiences for guests
    • Manage Guest Access in Microsoft Teams
    • Turn on or Turn off Guest Access in Teams
  • configure messaging and calling options for guests
    • Manage Guest Access in Microsoft Teams
    • Turn on or Turn off Guest Access in Teams
  • remove guests
    • Remove a Guest User from Azure AD
  • manage Azure AD access review for guests
    • Manage guest access with Azure AD access reviews
  • configure guest access from Azure AD portal
    • Add guest users to your directory in the Azure portal
    • Add a guest user with PowerShell
    • Manage access to Azure resources for external guest users using RBAC

• Manage security and compliance
  • assign Microsoft Teams Admin roles
    • Use Microsoft Teams administrator roles to manage Teams
    • Assign administrator and non-administrator roles to users with AAD
    • Assign Admin Roles
  • create and manage compliance features, including retention policies and sensitivity labels
    • Overview of Security and Compliance
    • Retention Policies in Teams
    • Retention Policies FAQ
    • Sensitivity Labels for Teams
    • Legal Hold in Teams
    • E-Discovery in Teams
  • create security and compliance alerts for Microsoft Teams
    • Alert policies in the security and compliance centre
  • create an information barrier policy
    • Information Barriers in Teams
  • interpret security reports for Microsoft Teams
    • Audit Log
    • Microsoft Secure Score

• Deploy and manage Microsoft Teams endpoints
  • deploy Microsoft Teams clients to devices, including Windows, VDI (Virtual Desktop), Windows Virtual Desktop (WVD), MacOS, and mobile devices
    • Get clients for Microsoft Teams
    • Hardware requirements
    • Hardware Decoder/Encoder recommendations
    • Install Teams using MSI
  • manage configuration profiles
    • Manage your devices in Microsoft Teams
  • manage Microsoft Teams device tags
    • Manage Teams device tags
  • manage device settings and firmware
    • Phones for Microsoft Teams
  • configure Microsoft Teams Rooms accounts
    • Microsoft Teams Rooms
    • Deployment Overview

• Monitor and analyze service usage
  • interpret Microsoft Teams usage reports
    • Microsoft Teams Analytics and Reporting
    • Teams Usage Report
    • Teams User Activity Report
    • Teams Device Usage Report
    • PSTN Blocked Users Report
    • PSTN Minute Pools Report
    • PSTN Usage Report
    • Live Event Usage Report
  • interpret Microsoft 365 usage reports
    • Activity Reports in the Microsoft 365 Admin Centre
  • optimize call quality by using Call Analytics
    • Call Analytics and Call Quality Dashboard
    • Set up Call Analytics
  • analyze organization-wide call quality by using Call Quality Dashboard
    • Call Analytics and Call Quality Dashboard
    • Turn on and use Call Quality Dashboard
  • use Power BI to identify call quality issues
    • Use Power BI to analyze CQD data

Manage Chat, Calling, and Meetings (30-35%)

• Manage chat and collaboration experiences
  • configure messaging policies
    • Manage Messaging Policies
  • manage external access
    • Manage External Access in Microsoft Teams
  • manage channels for a team
    • Overview of Teams and Channels
    • Overview of Private Channels
    • Manage Teams and Channel Policies
    • Set up and manage Channel Moderation
  • manage private channel creation policies
    • Manage Teams and Channel Policies
    • Manage the lifecycle of Private Channels
  • manage email integration
    • Use the Teams Meeting Add-In in Outlook
    • Manage Microsoft Teams settings for your organization
  • configure external access for SharePoint and OneDrive for Business
    • External Sharing overview
    • Turn external sharing on or off
  • manage cloud file storage options for collaboration
    • Manage Microsoft Teams settings for your organization

• Manage meeting experiences
  • configure meeting settings
    • Meeting Settings
  • create and manage meeting policies
    • Meeting Policies
  • configure settings for live events
    • Live Events Settings
  • create and manage policies for live events
    • Set up for Live Events
  • configure conference bridge settings
    • Change the settings for an Audio Conference Bridge

• Manage phone numbers
  • recommend a PSTN connectivity solution based on specific business requirements
    • Cloud Voice Guidance
    • What is Phone System in Office 365?
    • Phone System Direct Routing
  • order phone numbers
    • Different kinds of Phone Numbers used in Calling Plans
    • Getting Phone Numbers for your users
  • manage service numbers
    • Different kinds of Phone Numbers used in Calling Plans
    • Getting Service Phone Numbers
  • add, change, or remove an emergency address for your organization
    • Add, Change or Remove a Place for an emergency location
  • assign, change, or remove a phone number for a user
    • Assign, Change or Remove a Phone Number for a user
  • manage voice and audio conferencing settings for users
    • Calling Policies in Microsoft Teams
  • configure dynamic emergency calling
    • Configure dynamic emergency calling

• Manage Phone System
  • manage resource accounts
    • Manage Resource Accounts in Teams
  • create and configure call queues
    • Create a Cloud Call Queue
  • create and configure auto attendants
    • What are Cloud Auto Attendants?
    • Set up a Cloud Auto Attendant
  • manage call park policies
    • Call Park and Retrieve in Teams
  • manage calling policies
    • Calling Policies in Microsoft Teams
  • manage caller ID policies
    • How can Caller ID be used in your organization
    • Manage Caller ID Policies in Microsoft Teams
  • interpret the Direct Routing health dashboard
    • Health Dashboard for Direct Routing

Manage Teams and app policies (20-25%)

• Manage a team
  • create a team
    • Overview of Teams and Channels
    • Create your first Teams and Channels
  • upgrade an existing resource to a team
    • Create a Team from an existing Team
    • Create a Team from an existing Group
  • Enhance existing Microsoft 365 Groups with Microsoft Teams
  • manage privacy levels for a team
    • Manage Discovery of Private Teams in a Team
  • manage org-wide teams
    • Create an Org-wide Team in Teams
  • Create and manage policy packages in Teams
    • Manage policy packages in Teams
    • Custom policy packages

• Manage membership in a team
  • manage users in a team
    • Assign Team Owners and Members in Microsoft Teams
    • Manage Team Settings and Permissions in Teams
  • configure dynamic membership
    • Overview of Dynamic Membership for Teams
    • Create a dynamic group and check status
    • Change static group membership to dynamic
  • manage access review for team members
    • Manage User Access with Azure AD Access Reviews
    • Create an access review of groups or applications

• Implement policies for Microsoft Teams apps
  • manage Org-wide app settings
    • Admin settings for apps in Teams
  • create and manage app permission policies
    • Manage App Permission Policies in Teams
  • create and manage app setup policies
    • Manage App Setup Policies in Teams
  • manage apps store customization
    • Custom apps store

For the latest updates to exam prep guides please check https://intunedin.net/exams